FAQ

We strongly recommend using MeinEinkauf.ch

For a fair fee, this service takes care of all customs formalities as well as delivery to your door. Important: Register here for free before placing your order with us...

Links to the MeinEinkauf.ch FAQ and their prices (also for returns)

As of May 6th, 2024: All item prices are only shown in euros. The euro prices also apply 1:1 for payments in Swiss francs.

In addition to EUR and CHF, you may also be able to pay in other foreign currencies. The options vary depending on the country-specific payment method you select. You will find all the payment methods available to you on the way to the checkout.

As of May 6th, 2024: Advance transfers can now be made in CHF in addition to EUR without high fees. The euro prices also apply 1:1 for payments in Swiss francs.

Other foreign currencies other than the euro:
Another simple and transparent solution for paying with a foreign currency is Paypal. With Paypal you can pay without expensive currency exchanges or high bank and exchange fees.

In addition, with WISE.com we offer many other options for currency transfer. If you are interested in any of these options, please contact us info@laulas.com

We certainly don't want to give that impression! And yet we have had to increase the shipping costs for Switzerland. The reason for this is that with the departure of Mr Goss (gosspro GmbH), Swiss fulfilment has been discontinued. This means that there is currently no more shipping from Switzerland.

With regard to this point, we are of course constantly examining the economic viability of a Swiss fulfilment solution. At the moment, however, we only ship from our warehouse in Germany.

Savings tip: In return for the increase in Swiss shipping costs, we have switched all item prices to the significantly more favourable EUR prices. This means that customers from Switzerland and other third countries can save money with this change, at least if they place larger orders.

Returns from Switzerland: We strongly recommend using MeinEinkauf.ch for your orders and returns.

Links to the MeinEinkauf.ch FAQ and their prices (also for returns)

• No problem! As long as you have not worn or washed laulas® products beyond trying them on, we will be happy to exchange them for your ideal size or variant. Please do not remove any certificates, labels, care labels or similar stickers or hang tags when trying on our textiles! If there is a difference in the value of the goods to be exchanged, we will look at the case in detail in order to find a solution together (example: you would like to exchange a LIGHT shirt for a more expensive EXTREME version). Please get in touch with us before the exchange: info@laulas.com

• However, to avoid exchanges and returns, please make sure you use our size charts before placing your order! This will help you to identify the right size for you. In addition to the positive effects for the environment, this helps us to remain economical and keep our pricing fair.

• Cancellation and return: If you cancel within 30 days of receiving the goods and then return them, we will take your laulas® back and refund your purchase price - no ifs, ands or buts.

• In order to avoid returns due to problems with the fit, we offer you a table with all the measurements…

• Details on the subject of cancellation can be found in our General Terms and Conditions (GTC)...

• All sizes are listed in detail in our size charts. To the size chart…

• Tip: Measure your current favourite undershirt and compare it with our size chart. This is the right choice in 99% of cases. laulas® tend to run large. Customers who are normally between M and L are usually very happy with laulas® M.

No, you can also wear laulas® casually, with 2-3 cm space in the armpits, and it will still fulfil its function just as reliably.

laulas® undershirts don't have to fit very tightly to work. 

A 2-3 cm gap at the armpits is not a problem and does not affect the reliability of our anti-sweat undershirts.

If you still feel that men's S is too wide, you have two options:

1. We also offer size XS in some laulas® men's models (laulas® LIGHT and EXTREM in white)
2. You can wear women's L like many of our customers already do. The difference lies in the deeper neckline and the additional 5 % elastane, which makes laulas® fit more tighter.

No, laulas® does not want to prevent the natural amount of sweat. Sweat has an important cooling function.

However, the experience of our customers and the inventor shows that the disappearance of sweat stains also reduces anxiety and stress. This situational-psychological relaxation can significantly reduce the amount of sweat.

This development is logical, easy to understand and frequent - but there is no individual guarantee. laulas® protects you regardless!

With very, very large amounts of sweat on particularly strenuous days, laulas® also reaches its limits. In this case you should...

1. change the absorbent pads during the day. Emergency tip: paper tissues are also possible, but are not as effective.
2. or switch to laulas® EXTREM. These laulas® have 2.5 times larger absorbent pads and last the whole day with almost any amount of perspiration.
3. with the sureshorts® incontinence underpants, the change of absorbent pads depends on your urine volume. This can be very individual.

• Yes, we sweat more or less depending on the situation. On days with ‘stressful situations’ you should wear absorbent pads. On ‘normal’ days, laulas® offers reliable protection against sweat stains even without absorbent pads. Try it out, the respective situations are very personal.

• Depending on the amount of sweat and odour, you can also use the absorbent pads for 2 days. However, the absorbent pads are not washable!

That depends on your personal perspiration level and the odour of sweat. As a rule, you should put laulas® in the wash after wearing it for one day.

• laulas® functional undershirts and incontinence underpants can be washed at 40°, which is perfectly adequate with today's detergents.

• Please read our washing instructions so that you can enjoy your laulas® for a long time and do not jeopardise the return guarantee…

laulas® absorbent pads cannot be washed!

They are designed for single use. However, depending on the amount of perspiration and odour, they can often be worn for a second day.

The absorbent pads are made of cellulose with a special absorber inside. This absorbs your sweat, locks it in and reduces the odour. During washing, the absorbent pads would dissolve in parts and possibly spread in the laundry.

Saving tip: you only need laulas® absorbent pads on days with very, very large amounts of perspiration. All laulas® variants offer a very high level of protection against sweat stains even without absorbent pads.

The fabric in your underarm area is the laulas® membrane fabric. The membrane fabric takes on colour much more easily than cotton fabric.

If you have washed your laulas® with coloured laundry (a light grey shirt may be sufficient), the membrane fabric may darken or take on colour. This can cause your laulas® to turn grey in the armpit.

Important: only wash laulas® together with white laundry! 

This will keep your laulas® looking good and will not affect the 30-day money-back guarantee.

Yellow stains in white textiles do not occur in all people. Important factors are the secretion of sebum, certain ingredients from deodorants & antiperspirants and the general composition of perspiration.

Some people seem to be more susceptible to yellowish stains under the armpits, which settle in the textiles and become more pronounced with every wash.

laulas® helps and protects your outerwear - but laulas® cannot protect itself from these yellow stains.

Although citric acid and acetic acid help against yellow stains, they should not be used on laulas® because the acid damages the membrane fabric over time and shortens the life of your laulas®.

Tip: Very often a new deodorant is the cause of the sudden appearance of yellow stains and increased odour. Perhaps changing your deodorant again will help.

Yes, laulas® can also reduce perspiration odour.

• It locks in the sweat and keeps it away from the odour bacteria on the skin.

• If this reduction is not sufficient, laulas® EXTREM is also recommended for smaller amounts of perspiration, where the trapped sweat can be easily removed together with the exchangeable absorbent pad.

On the subject of perspiration odour

Every person has an individual sweat odour and smells with varying intensity.

• Fresh sweat is initially odourless. It is only when it is processed by bacteria on our skin that sweat odour develops. Other influences on the development of sweat odour can be food, stimulants and illnesses.

• Hormonal changes during puberty can also lead to increased sweat odour, which usually subsides after puberty. As the skin bacteria feel particularly at home in moist, warm and enclosed areas of our skin, the odour of sweat occurs mainly in the armpits and on the feet.

What can be done to combat the smell of sweat?

1. Odour bacteria thrive even better on hairy areas of the body. Shaving or shortening underarm hair considerably helps to reduce the odour.
2. Try different deodorants to mask the odour and possibly also a strong antiperspirant to reduce perspiration. This can have a major impact on your personal sweat odour!
3. Antiseptic soap (or even good deodorants) makes life difficult for the bacteria responsible and inhibits their growth.
4. Observe which foods cause you to develop a particularly strong odour and avoid them.
5. There is a special washing foam called BromEX foamer, which is said to be effective against strong sweat odours.

laulas® EXTREM was developed for very large amounts of perspiration.

Around 20% of us sweat so intensely in some situations that the absorbent pads of the laulas® LIGHT or STANDARD (the latter is no longer produced and has smaller absorbent pads than EXTREM) cannot absorb the entire amount of sweat during the day.

You would therefore have to change the absorbent pads during the day to prevent the sweat from overflowing over the membrane fabric.

laulas® EXTREM has 2.5 times larger absorbent pads than the STANDARD version (we no longer produce these shirts) and therefore also retains very large amounts of sweat without having to change the absorbent pads during the day. Wearing comfort is also very good with laulas® EXTREM. You won't feel any difference.

sureshorts® EXTREM incontinence underpants have been developed for urine volumes that are larger than those caused by dribble incontinence.

With the easily replaceable laulas® EXTREM absorbent pads, you can react very flexibly to your incontinence volumes by changing the pads several times during the day if necessary. This prevents urine from overflowing or leaking beyond the towelling fabric and the membrane. This will protect your outerwear and yourself!

Unfortunately, since July 2024 we have no longer been able to include a free sample pack of absorbent pads. The reason for this is that the sample packages are no longer produced.

However, we plan to soon be able to offer you a significantly discounted test package with 20 EXTREM pads that you can order when you order the EXTREM shirt variant.

This allows you to test laulas® at your leisure and decide whether you really need the additional absorbent pads or whether your laulas® anti-sweat shirt or sureshorts® can offer you sufficient help even without absorbent pads.

In any case, laulas® absorbent pads offer you reliable extra protection that you can rely on. This means that you can rely on the absorbent pads even on difficult days and in extreme situations where there could be a very, very heavy discharge.

We strongly recommend using MeinEinkauf.ch

For a fair fee, this service takes care of all customs formalities as well as delivery to your door. Important: Register here for free before placing your order with us...

Links to the MeinEinkauf.ch FAQ and their prices (also for returns)

You can find all the information here...

You can find all the information here...

Yes, with our payment partners PayPal and Klarna your data is well protected. Our entire website including the webshop is SSL secured.

Definitely! You are guaranteed not to find any negative customer comment on the web, which says accordingly via one of our webshops. Quite the opposite! This promise applies both to our predecessor, gosspro GmbH (Mr Gerhard Goss), and to ourselves: Die Formel e.K. (Sascha Ballweg).

Customers from non-EU countries (Switzerland, Great Britain and others) must read the following point below:

‘Can't pay by SEPA credit transfer in EUR?’

Regardless of this and beyond, the Trusted Shops guarantee applies: You can shop safely in any shop with the Trusted Shops seal of approval - not least thanks to their money-back guarantee. Immediately after placing your order, you can insure your current purchase and automatically all future purchases in shops with the Trusted Shops seal of approval for several thousand euros or Swiss francs free of charge with just one click. The insurance period per purchase is 30 days.

The guarantee and participation conditions of Trusted Shops apply...

You are reading the short version of our help to easily avoid ...

• Exchange fees for foreign currencies
• Fees for currency exchange
• superfluous charges for bank transfers

Don't live in the SEPA area and/or can't pay in euros free of charge?

Simply get in touch with us to avoid costs: info@laulas.com

You can read why this is important in the following long version of our help article...

You are reading the long version of our help article on how to easily avoid...

• Exchange fees for foreign currencies
• Fees for currency exchange
• superfluous charges for bank transfers

Bank transfers outside the SEPA area

Bank transfers that are not made in euros but in a foreign currency / third currency, e.g.

• Swiss francs (CHF)
• British pound (GBP)
• Turkish lira (TRY)
• but also US dollars and other world currencies

can unfortunately be very expensive. Therefore...

... CAUTION: We strongly advise against transferring currencies other than the euro (EUR) to us without prior consultation (e.g. by prepayment bank transfer). In many cases, such a transfer may incur charges. As a result, we may receive less money than is necessary to send you the ordered goods. You may also be charged significant bank fees.

Let us avoid this! We will be happy to advise you: info@laulas.com

We have the solution and cover the costs!

We currently hold accounts in the following currencies via our currency service provider WISE:

Euro (EUR), British Pound (GBP), Turkish Lira (TRY) and American Dollar (USD).

In addition, we can accept your payment in almost any other currency via WISE and this within minutes. As our valued customer, you don't need a WISE account, Paypal, Klarna, Apple Pay, Google Pay or a credit card.

All you need is a bank account with a credit balance.

This allows you to pay with us within a few minutes, similar to a prepayment flash transfer, but free of charge regardless of your home currency.

^FUSSNOTE

^{Explanations of the options for a normal currency exchange for bank transfers (prepayment). We do not recommend any of these options! Please contact us instead!}

^{OUR - The remitter (customer) pays all costs of the currency exchange.}

^{BEN - The recipient pays all the costs of the currency exchange. The amount charged by his bank and any other intermediary banks will be deducted from the amount transferred.}

^{SHARE - The costs of the transfer are split. For the recipient, the money is deducted from the transfer amount.}

^{Most banks use SHARE as the standard transfer method. The costs are therefore split, but can still be very high for both parties.}

Once again: We expressly do not recommend any of these options! Please feel free to contact us instead: info@laulas.com

Yes, these items are no longer produced and may therefore no longer be available in all sizes or colours.

However, we will continue to stock consumables such as laulas® STANDARD absorbent pads for a long time to come. If you have any questions, please do not hesitate to contact us!

Yes, these items are no longer in production. If they are currently still on sale, it is therefore possible that the products are no longer available in all sizes or colours.

laulas® LIGHT has established itself so well as a product line over the years and has been continuously improved that the STANDARD line no longer has a meaningful place in the range and has become superfluous.

Even for most very high levels of perspiration, laulas® LIGHT is perfectly adequate - and laulas® EXTREM is a special solution for very extreme levels of perspiration or absolute extra protection.

However, you don't need to worry about your laulas® STANDARD absorbent pads:

We will continue to stock them for the foreseeable future and are very confident that we will be able to provide you with the designed absorbent pads for the entire ‘lifetime’ of your laulas® STANDARD textile.

• Pure new sheep's wool is self-cleaning and binds almost no odour particles.

• Regular airing (please do not leave in the sun or on the radiator) and gentle shaking ensure long durability and lasting sleeping comfort.

• You do not need to and should not wash your laulas® night sweat products! However, some modern washing machines offer special programmes for delicate products such as laulas® duvets. This means that bedding can be washed particularly gently at just 40°.

As secure as possible! We work with SSL encryption and our webshop is Trusted Shop certified. The shop system is operated by one of the largest providers in Germany, Plenty Market.

This means that we treat your data with the highest level of security. Further information can be found in our privacy policy.